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Advanced Customer Service Management
PROGRAMME SUMMARY
The behavioral patterns of others and demonstrates how you need to change your own in order to communicate, influence and negotiate more effectively with them
Looks beyond the traditional “Customer Service” models by examining different behavioral patterns and creating strategies to deal with each.
In depth processes necessary to ensure a successful conclusion, for all parties, in every customer facing situation
The powerful tools of NLP (Neuro Linguistic Programming) & Emotional Intelligence
Basic Selling Skills
LEARNING OBJECTIVE
This program will introduce participants with an overview on the basics of selling and the application of proven tecniques which they can implement in their selling roles.
This course will expose participants to a practical learning environment with experiential knowledge, skills and action plans,enabling them to understand the essences of selling and personalize it into thier unique peronal approach for better results.
Basic Selling Skills For Retail
This program will introduce participants with an overview on the basics of selling and the application of proven tecniques which they can implement in their selling roles.
This course will expose participants to a practical learning environment with experiential knowledge, skills and action plans,enabling them to understand the essences of selling and personalize it into thier unique peronal approach for better results.
CUSTOMER SERVICE EXCELLENCE
INTRODUCTION
Customer focused organizations know that delivering excellence in service does not happen by accident. It requires careful integration of key factors that together set the company apart from competitors, win and retain profitable customers and attract, motivate and keep best staff. In this five-day program delegates will learn the core practices and skills that successful businesses employ to consistently deliver world-class customer service experiences.
CYBER SECURITY CULTURE IN RETAIL ORGANIZATIONS
In this interconnected world, no retailer can afford to miss out on the advancement of online shopping and e- commerce. However, the online business opportunities come with their own set of risks that expose retailers and consumers to cybercrime. The NTT 2016 Global Threat Intelligence Report revealed that cybercriminals are increasingly targeting the retail sector, shifting the focus from traditional financial markets. Security technology itself can no longer provide 100% protection for the retail industry. As culture has an enormous impact on employees’ behaviours – security practitioners have called for the creation of security culture to positively influence employees’ behaviours towards better protecting organisational information assets.
DIGITAL MARKETING FOR CORPORATIONS – A WORKSHOP (2Days)
WHAT YOU WILL LEARN
- Harness the free social marketing tools online to market your message, ie – facebook, youtube
- How to use SEO and SEM to enhance visibility through search engines?
- How to use emails effectively without being labelled a spammer?
- Web statistics – results never lie, what are the key things must lookout.
EMPLOYMENT ACT 1955, SALARY CALCULATIONS AND BENEFITS
The programme focuses on understanding laws under the Employment Act (EA) relating to compensation and benefits; and the right manner of computing wages, salaries and benefits payable. The programme is delivered in an unassuming easy-to-understand hands-on approach.
Information Security Culture in Digital Transformation
CYBER SECURITY CULTURE IN ORGANIZATION
In this interconnected world, no organization can afford to miss out on the advance to online storage and e-commerce, which include the adoption of cloud computing, mobile computing and IoTs. However, the online business opportunities come with their own set of risks that expose organizations and consumers to cybercrime. The NTT 2016 Global Threat Intelligence Report revealed that cybercriminals are increasingly targeting the online sector, shifting the focus from traditional financial markets. Security technology itself can no longer provide 100% protection for all industries. As culture has an enormous impact on employees’ behaviors – security practitioners have called for the creation of security culture to positively influence employees’ behaviors towards better protecting organizational information assets.
INTERNET MARKETING FOR CORPORATIONS – A WORKSHOP
WHAT YOU WILL LEARN
- Harness the free social marketing tools online to market your message, ie – facebook, youtube
- How to use SEO and SEM to enhance visibility through search engines?
- How to use emails effectively without being labelled a spammer?
- Web statistics – results never lie, what are the key things must lookout.
Mastering Team Leadership and Motivation Skills
INTRODUCTION
Working in teams is much more necessary in the challenging post-pandemic environment. There is sufficient evidence in research to suggest that the performance of SMEs is essentially related to the leadership of the leaders. As Avolio & Yammarino (2013) points out, the activities of the SMEs’ relate to leadership, the all-important, driving force of the organization. Leadership is needed to move an organization forward among a changing, competitive landscape by imagining, motivating, organizing, managing and leading employees to a higher level of performance. Organizational performance, as a result of leadership effectiveness of the leaders, contributes to the firms’ success or failure. The outcomes of leadership as a result of effective leadership influence the satisfaction, work effectiveness and efforts of the employees and leaders in their organizations (Madanchian, Hussein, Noordin, & Taherdoost, 2016)
NUTS AND BOLTS OF MALAYSIA HR IN PRACTICE
Course Overview :
Organisations who are looking for efficiency, performance improvement, and getting more from what already exists will realize their expectations. Participants attending this programme will learn the latest thinking for proactive strategic HR functions. Participants will improve their skills, contribute more to the organization or need to be more knowledgeable for promotion. They will also have the unique opportunity to discuss matters on a one to one with a world-class facilitator.