Our Trainer
SELINA ROGERS
A Master holder in the Teaching of English as a Second Language (TESL) from the University of Malaya, Selina Rogers, has been in the field of education and training for the past 24 years. She holds certificates in Power Writing and Effective Supervision from Arizona State University, USA.
Selina has been conducting various ESP (English for Specific Purposes) programmes such as English for Hospitality and Tourism and Power Writing Tools for Business Purposes as well as Technical Writing in English. With her qualification in Effective Supervision, she also had the opportunity to conduct training on Supervisory Skills to staff of hotels such as Mutiara Beach Resort, Penang and The Andaman, Langkawi. Selina has compiled numerous modules as well as conducted training on Business English, Business Etiquette and Professional Grooming as well as Business Communication to professionals from various multinational companies.
Having conducted a wide spectrum of courses related to Customer Satisfaction and Customer Experience, Selina is a firm believer in making her training modules ‘alive’ through the use of role-plays, simulations, brainstorming sessions, and real-life problem-solving scenarios where participants are able to personally experience and relate with. Selina was also a teacher-trainer in several national universities where she introduced TESL Methodologies to in-service teachers. In 2012, she became a Test Administrator for the Australian Education Assessment Services (AEAS). In 2014, she was certified as a NLP (Neurolinguistics Programming) as well as Neuro-Semantics Practitioner.
Training Course Conducted
- Distressed Customer Engagement
- Handling Difficult Customer
- Presenting with Impact and Purpose
- Developing Positive Attitude
- Leadership and Personal Development
- Successful Customer Service
- Managerial Communication Skills
- Engage and Energize Your Workforce